| Pricing and Billing |
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| Do I have to pay sales tax? |
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You only have to pay sales tax if you are located in Virginia. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
| What are my payment choices? |
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Our preferred method of payment is Visa and Mastercard credit cards, check cards and pay pal. If you wish to pay by personal check please email us with your request. All personal checks will be held for 5 to 7 business days before shipping your order. This is to allow proper time for the funds to clear your bank account. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
| When will my credit appear on my account? |
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Credits usually take 7-10 business days from the time we receive your item(s). |
| When will my credit card be charged? |
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Your credit card will be charged within 24 hours prior to shipment of your item(s). |
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